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Regulations

At Torphin Financial Planning we aim to build long-term relationships with our clients based on a high quality, personal service, professionalism and trust. We are committed to having in place, the best possible controls, policies and processes to protect our clients’ interests. We will strive at all times to ensure you receive the best investment advice tailored to your particular circumstances however, the value of investments and income from them may go down as well as up and are not guaranteed therefore you may not get back the amount invested.

For full legal information regarding this website please see our legal page.

About This Site

  • The guidance and/or advice contained within this website is subject to the UK regulatory regime, and is therefore targeted at consumers based only within the UK. If you continue to browse and use this website, you are agreeing to comply with, and be bound by, the terms and conditions of use which, together with our privacy policy, governs Torphin Financial Planning Ltd’s relationship with you with regard to this website. If you disagree with any part of our terms and conditions of use, then please do not use our website.
  • The content of the pages of this website is for your general information and use only and is subject to change without notice.
  • The content and information found on this website has been compiled by Torphin Financial Planning Ltd in good faith and is accurate at the time of publication. You acknowledge however, that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Hyperlinks

From time to time our website may include hyperlinks to other websites. These links are provided for your convenience to provide further information that you may find useful but we have no responsibility for the content of the linked websites, nor do we endorse them.

Complaints

We work hard to ensure that our clients are at the heart of everything we do. If however, you feel that you have cause for complaint we would appreciate the opportunity to put things right. Please contact us in the first instance on 0131 440 8250 between 8am and 6pm, or send us an e-mail from our contacts page detailing your complaint. Rest assured that we will do our best to resolve it fairly, within a reasonable timescale.

If however, we cannot settle your complaint to your satisfaction, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4567.

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